UNISEX SPA – STAFF POLICY & CODE OF CONDUCT

(1. Employment Documentation

1. All employees must submit the following within 3 days of joining:

   • ID Proof (Aadhaar / PAN)

   • Address Proof

   • 2 Passport Photos

   • Previous Employer Experience Certificate

   • Training Certificate (Massage/Beauty/Spa)

   • Police Verification

2. No appointment letter or salary will be released unless all documents are submitted. Appointment letter may in Hard Copy format or Online Soft copy or Google Form.

3. Any false information in documents will lead to termination without notice.

2. Attendance Policy

1. Minimum 9 hours duty including breaks.

2. Attendance must be marked through:

   • Biometric / Manual Register / App (as applicable)

3. Staff must report on time. More than 15 minutes delay = late mark.

4. Three late marks = Half Day deduction.

5. Unauthorized absence for more than 2 consecutive days = misconduct.

3. Leave Policy

1. Employees are entitled to:

   • 4 Weekly Off per month (NOT weekend guaranteed)

   • 1 Paid Leave per month after Confirmation of service in Written

   • Other leaves: manager approval required

2. Long leave (more than 2 days) must be requested at least 7 days in advance & Subject to Manager and Senior Management Approvals

3. Emergency leave must be informed at least 24 hours prior to shift.

4. Unauthorized leave will result in:

   • Salary deduction for those days

   • Warning letter

   • Repetition may lead to termination

5. Abandoning duty without information or permissions for 3 days is considered voluntary resignation / job abandonment.

4. Behavior & Professional Conduct

1. Staff must maintain a respectful and cooperative attitude toward management and colleagues.

2. Shouting, arguing, using abusive language, or misbehaving is strictly prohibited.

3. Any physical or verbal misconduct will lead to immediate termination.

4. Staff must follow manager instructions regarding duty, leaves, grooming, room hygiene, etc.

5. Staff must treat all clients politely and professionally.

5. Client Handling Policy

1. Staff must follow the assigned massage techniques and avoid personal variations without permission.

2. No personal contact, exchanging phone numbers, or meeting clients outside the spa.

3. Asking for tips is strictly prohibited.

4. Any inappropriate behavior reported by a client may lead to suspension/termination.

5. Maintain complete confidentiality of all client details.

6. No Social Medial Personal Contact Exchange or No Sexual Suggestive Remark.

6. Hygiene & Grooming Standards

1. Daily shower before duty is mandatory.

2. Uniform and apron must be clean and ironed daily.

3. Fingernails must be trimmed.

4. Hair must be neatly tied (for females) / maintained hygienically (for males).

5. Strong perfumes are not allowed.

6. Staff must maintain high personal hygiene, especially before therapy.

7. Duty Responsibilities

1. Staff must:

   • Keep cabins clean

   • Maintain towel hygiene

   • Check oils, creams & supplies

   • Follow treatment SOP strictly

2. Mobile phones must be kept in silent mode and used only during break time.

8. Accommodation Policy (If Provided)

1. Staff accommodation is for residing only, not for storing guests or outsiders.

2. No visitors are allowed without permission.

3. Staff must keep accommodation neat and follow rules.

4. If employee leaves suddenly, they must vacate room within 24 hours.

5. Going outside at late night without Managers Permission is Not allowed. Must be Communicated in Group and Must Required Managers Approval.

9. Notice Period Policy

1. All employees must serve a 30-day notice period for resignation.

2. If notice is not served:

   • Notice period salary will be deducted

   • Any on-boarding / agency / travel cost may be recovered

3. The company reserves the right to relieve the employee early based on business needs.

10. Salary Policy

1. Salary will be paid by 12th day of Next month and salary Cycle will be Monthly. There will be 3 Grace Days applicable in case of in Technical or Procedural Delay

2. Salary is based on:

   • Attendance

   • Performance

   • Conduct

3. Salary deductions apply for:

   • Late marks

   • Unauthorized leave

   • Damage to spa property

4. Incentives/commissions (if any) are subject to performance.

11. Misconduct & Disciplinary Action

Misconduct includes but is not limited to:

• Unauthorized leave

• Disobeying manager instructions

• Shouting, arguing, negative behavior

• Client complaints

• Theft or damage

• Coming intoxicated or under alcohol influence

• Abandoning job without notice

• Sharing internal information

• Misusing customer details

Action may include:

• Written warning

• Salary deduction

• Suspension

• Termination

• Police complaint (in serious cases)

12. Property & Inventory Responsibility

1. Staff are responsible for oils, creams, bed sheets, tools, uniforms.

2. Any intentional or careless damage will be recovered from salary.

13. Confidentiality Agreement

1. Staff cannot share:

   • Spa pricing

   • Client list

   • Supplier information

   • Staff details

   • Training techniques

2. Breach of confidentiality will lead to legal action.

14. Zero-Tolerance Policy

The following will lead to instant termination:

• Theft

• Alcohol/drug consumption during duty

• Touching client inappropriately

• Fighting with staff or manager

• Bringing outsiders to spa or accommodation

• Abandoning job suddenly without notice

15. All Other Terms Conditions including above will be mentioned in Appointment letter and Communicated time to time as per the requirement through appropriate Channel.

ENJOY PROFESSIONAL SPA SERVICE

AYURAM SPA AND Wellness

AyuramSpa@Gmail.com

Call Us on : 77960 66166 & 77960 66266

© 2025. All rights reserved.

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